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Travis Crawford Heating Cooling & Plumbing

📍 7706 Pence Rd, Charlotte, NC 28215 📞 (704) 251-4883 🌐 Website
4.9 (1555 reviews)
Open 24 hours
Heating contractor
Air conditioning contractor
Contractor
HVAC contractor
Plumber

Review Summary

Travis Crawford Heating, Cooling & Plumbing receives consistently positive reviews, highlighting:

  • Excellent Customer Service: Friendly, patient, and helpful staff, with a focus on clear explanations and accommodating customer needs.
  • Thorough and Professional Work: Technicians are knowledgeable, efficient, and ensure jobs are done correctly. They are also thorough in inspections and evaluations.
  • Prompt and Reliable Service: Quick response times and efficient installation/repair services.
  • Positive Technician Interactions: Technicians are personable, respectful, and go above and beyond to provide excellent service.
  • Fair Pricing and Transparency: Customers feel confident in their choices and satisfied with the value.
  • Specific praise for individuals: Cody, Jarod, Joe, Kyle, Alex, Myles Stewart, Josh, Alx, Christian, Joseph, Tyler, Jarrid, Leslie, Jesse, Michael, Justin, James Marchant, and Amber.
Travis Crawford Heating Cooling & Plumbing thumbnail

4.9

(1555 reviews)

5 ★94%
4 ★3%
3 ★1%
2 ★1%
1 ★2%

Jason Normoyle

January 28, 2025

The team at Travis Crawford HVAC & Plumbing are amazing. Cody came out today for routine maintenance and I was impressed with how thorough his inspection and review of the systems was. I've worked with dozens of heating and air companies over the years and this was my best experience yet.

Libby

Travis Heating has excellent customer care. Jarod and Joe came quickly when my furnace was not working and installed a new system the next day! They worked with my time restraints and quickly got me heat on a snowy, very cold day. They were very friendly and explained everything.Kyle, Alex and everyone I worked with were patient and helpful and service was very good. I would highly recommend this company!

Dianne Alexander

Myles Stewart was great. The new gas line is now safe and up to code. Well done! I’ve never before experienced the level of service provided by the Travis Crawford team. They have worked for days trying to figure out where our problem was and they found t. Thank you, Josh Alx tracked down an elusive loose wire and got the Nest thermostat to behave. Another great job. The Travis Crawford crew continues to impress. They all must have to ace personality (and skill) tests to work for Travis. So far we’ve had 6 different people work on our HVAC system and gas lines. Everyone was a joy to have around…. personable, funny, kind and they got the job done! I am a huge fan of this company. We needed a new gas pack and also work done on our gas lines. Kyle was knowledgeable and helpful to our decision making process. He applied no pressure to spend more and answered all our questions about the best options. We finished the transaction feeling confident about our choices and very satisfied with Travis Crawford Heating & Cooling. Christian was incredibly thorough in his evaluation of our old gas pack and scrupulous in his documentation of the problems he found. His explanations and demonstrations of the problems were so helpful in our decision to replace a very old system. He was full of energy and enthusiasm for doing a great job and for making us feel well served. Joseph and Tyler spent the afternoon and evening installing our new gas pack. They were extremely competent and very personable. They solved every problem that arose (due to our house not their product), even dealing with the house’s weird wiring for the new thermostat. I am so impressed with everyone associated with Travis Crawford.

Todd Donald

This is our initial Plumbing evaluation from Travis Crawford. The work was performed by Jarrid; he was very thorough when performing the inspection's. He explained how the systems were supposed to operate, brought up issues he discovered and explained what needed to be done to correct the discovered items. He provided us with multiple options for needed repairs and upgrades that we requested. I thought he brought a wealth of knowledge and experience to educate us and provide us with options to improve our home. He was very polite and we never felt he was pushing us to make an immediate decision. He left his card if we wanted to discuss any of his suggestions, repairs or improvement options. I have to say it was a good experience overall.

Katie Hawkes

Every interaction I had with the Travis Crawford team was excellent. I first talked to Leslie, who was super understanding and nice when I called in a panic, asking if someone could come look at our water heater. She was understanding again when I called to tell her that my husband wanted someone else to come and look at it and kindly offered that if we wanted a second opinion, they would send someone out. The next day, I called and spoke with Cody, who quickly and professionally scheduled someone to come take a look and give an estimate. Jesse came out and looked at the situation and was super kind, understanding, and quick. He assured me that they could have someone come out and replace the water heater the same day. The estimate they gave was fair too. And finally, the technician who came out, Michael, was very nice and did excellent work. I HIGHLY recommend Travis Crawford Heating, Cooling & Plumbing. I had such a great experience!

Paula Hobbs